Bilingual Patient Care Coordination VA

Job description

About this role

We are seeking a full-time Bilingual Patient Care Coordination Virtual Assistant to support patient scheduling, communication, medical coordination, and administrative operations for a growing healthcare practice specializing in preoperative medical clearances. The ideal candidate has experience working in a healthcare or medical office environment, communicates fluently in both English and Spanish, and understands the importance of professionalism, accuracy, and compassionate patient care. This is a long-term opportunity for a dependable Virtual Assistant who will become an important extension of the clinical team.

Responsibilities

• Answer inbound patient phone calls in both English and Spanish.
• Coordinate patient intake and appointment scheduling.
• Assist patients with appointment preparation and follow-up instructions.
• Coordinate laboratory orders and diagnostic testing.
• Guide patients through the preoperative medical clearance process.
• Escalate clinical questions appropriately to healthcare providers.
• Prepare physician notes and supporting documentation.
• Fax medical records and clinical documentation.
• Coordinate communication with referring providers and healthcare partners.
• Maintain accurate patient records within practice systems.
• Update patient information and appointment statuses.
• Communicate professionally with patients, providers, and partner organizations.
• Monitor and respond to email communications promptly.
• Manage multiple administrative workflows while meeting time-sensitive deadlines.
• Coordinate effectively across providers and departments.
• Maintain organized and accurate patient documentation.
• Assist with general operational and administrative tasks as assigned.
• Follow HIPAA guidelines and organizational policies at all times.

Qualifications and requirements

• Previous healthcare or medical office experience.
• Bilingual in English and Spanish.
• Exceptional attention to detail and accuracy.
• Strong organizational and time management skills.
• Excellent written and verbal communication skills.
• Comfortable working in a fast-paced healthcare environment.
• Proactive, dependable, and able to follow established clinical workflows.
• Committed to building a long-term working relationship.
• Healthcare, medical office, patient coordination, or clinical support experience preferred.
• Bilingual English and Spanish required.
• HIPAA certification required (or willingness to obtain prior to start).
• Experience answering patient phone calls and coordinating patient care.
• Strong computer and documentation skills.
• Experience working with Electronic Medical Records (EMR/EHR) systems preferred.
• Experience with Microsoft Office is a plus, but not required.
• Strong written and verbal communication skills in both English and Spanish.
• Ability to use HIPAA-Compliant Communication Platforms
• Electronic Medical Record (EMR/EHR) System (training provided on the client's platform, if applicable)