Opportunity overview
What you should know
We checked this opportunity from 20four7VA. It is listed as Worldwide.
The work location is Remote — worldwide. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
The company operates both an online store and multiple retail locations, selling sofas, recliners, and furniture products throughout the United Kingdom. The goal of this role is to remove repetitive administrative and customer service tasks from ownership while improving operational efficiency and customer experience. This position combines customer communication, order processing, delivery coordination, Excel-based reporting, and general administrative support. The ideal candidate is highly organized, detail-oriented, and comfortable handling both customer-facing and operational responsibilities. Training to be provided by the client.
Responsibilities
- Respond to customer emails and inquiries
- Provide order updates and delivery information
- Send personalized customer communications following established templates
- Support customers throughout the delivery process
- Escalate complex customer concerns when necessary
- Monitor incoming orders from Shopify
- Send confirmation and follow-up messages to customers
- Coordinate delivery scheduling and booking activities
- Maintain delivery calendars and routing schedules
- Assist with upselling premium delivery and assembly services using approved templates
- Upload and manage CSV files for courier and logistics partners
- Process delivery documentation and supporting paperwork
- Maintain accurate operational records
- Organize files, reports, and business documentation
- Support recurring administrative workflows
- Prepare weekly operational and finance-related reports
- Maintain spreadsheets and tracking documents
- Assist with inventory and order-related reporting
- Perform data gathering and research tasks as needed
- Ensure information remains accurate and up to date
- Assist with tax-related administrative documentation
- Support business record keeping and organization
- Conduct research projects and information gathering
- Help improve workflow efficiency through process documentation and organization
Qualifications and requirements
- Prior customer service experience required
- Strong Excel and spreadsheet experience required
- Administrative support experience preferred
- E-commerce experience preferred
- Shopify experience preferred but not required
- Experience coordinating deliveries, logistics, or operations is a plus
- Strong written and verbal English communication skills
- Ability to work independently with minimal supervision
- Excellent English communication skills
- Strong customer service mindset
- Comfortable working with repetitive operational tasks
- Highly organized and detail-oriented
- Strong Excel and spreadsheet skills
- Able to learn systems quickly
- Comfortable managing multiple workflows simultaneously
- Reliable, proactive, and responsive
- Interested in long-term growth with the company
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source says applicants worldwide may apply. You should still confirm time-zone, work-authorization and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- 20four7VA
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — worldwide
- Who can apply
- Worldwide · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.