Opportunity overview
What you should know
We checked this opportunity from Meridial. It is listed as Worldwide.
The work location is Colombia; Worldwide - Remote. Compensation not stated by employer.
Job description
About this role
Customer Support L2: English Remote About the Role Join a dynamic project supporting cutting-edge AI-driven technology in the financial services industry. As the Customer Support L2, you will oversee Customer Support Agents helping clients manage and optimize their retirement plans.
Responsibilities
- - Provide project requirements and guidelines to Customer Support Agents, fostering a culture of accountability and high performance.
- - Monitor daily operations to ensure adherence to SLAs, quality standards, and productivity goals.
- - Conduct regular quality reviews and feedback sessions to support enhanced support services.
- - Review interactions (calls, emails, chats) to assess and improve quality and consistency of customer service.
- - Identify process inefficiencies and advise stakeholders to drive improvements.
Qualifications and requirements
- - Proven experience in a lead role within a customer support or contact center environment.
- - Strong background in customer service, ideally in technical support or financial services.
- - Excellent leadership, communication, and interpersonal skills.
- - Fluency in English with excellent verbal and written communication skills.
- - Strong problem-solving and organizational skills in a fast-paced, remote environment.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source says applicants worldwide may apply. You should still confirm time-zone, work-authorization and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Meridial
- Source checked
- October 30, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Colombia; Worldwide - Remote
- Who can apply
- Worldwide · Confirmed by source
- Pay
- Compensation not stated by employer.
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.