Opportunity overview
What you should know
We checked this opportunity from Remote.com. It is listed as Europe.
The work location is Remote - Western Europe. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote. With Innovation as one of the core values.
Responsibilities
- Platform administration and reliability
- Administer Zendesk, Vitally, and related CX tools: configuration, access, and day-to-day operational health.
- Own intake, triage, and delivery for platform requests from internal teams.
- Maintain documentation for configurations, automations, and integrations.
- Workflow, automation, and AI-enabled tooling
- Design and maintain triggers, automations, and data flows that reduce manual handling and keep work moving reliably through CX systems.
Qualifications and requirements
- Strong ownership and autonomy: you spot what needs doing, set direction, and deliver without heavy oversight.
- Hands-on Zendesk experience in a production support environment: triggers, automations, views, groups, routing, macros, and comfort debugging via the API when needed.
- Platform operations experience in CX or customer success: you understand how support and CSM teams work, not just how admin screens are laid out.
- End-to-end delivery: scoping, stakeholder alignment, safe rollout, and steady-state ownership after go-live.
- Documentation as part of how you work. Accurate, accessible docs are part of done, not an afterthought.
- Sound judgment on when configuration or automation is the right fix, and when the problem needs a different approach.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Skills and focus areas
What this role involves
These skills appear in the employer’s job description. Check the original listing for the complete requirements before applying.
Why you may be eligible
The source lists Europe as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
Career Studio · Early access
Want help preparing your application?
Use this job to tailor your CV and prepare a focused cover letter based on the employer’s requirements.
- Job-specific CV guidance
- Focused cover-letter draft
- You review, edit and submit it yourself
How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Remote.com
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote - Western Europe
- Who can apply
- Europe · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.