Engineering Manager, Switchboard

Job description

About this role

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

Responsibilities

• Lead the fullstack Switchboard team responsible for GitLab Dedicated’s customer-facing control panel, and set clear direction for how the team delivers and evolves that product. There is a strong coordination with the assigned Product Manager.
• Hire and develop a high-performing team where team members can thrive and produce results with quality and speed.
• Partner with Technical Team Leads to provide direction and act as final decision-maker and unblocker of the team to move forward fast.
• Partner closely with Product and Design on the customer-facing control panel, including wireframes and UI direction for external users.
• Own planning with the Product Manager, including priorities, dependencies, and the quarterly delivery epic.
• Ensure fast, high quality and cross-functional execution across frontend, backend, UX, product, and technical writing.
• Drive improvements in quality, security, and performance.
• Support the team’s mission of enabling GitLab Dedicated customers to manage their tenant environments while reducing manual operations on the large scale Dedicated fleet.

Qualifications and requirements

• Proven track record building and owning large-scale distributed services, with the technical depth to dive into architecture and guide the team on technical strategy
• Experience in driving operational excellence and you've owned services running at four-nines (99.99%) SLOs and know what it takes to keep them there
• Experience leveraging AI tooling to boost team productivity, with real lessons learned from both wins and missteps
• A history of building and managing high-performing, accountable team cultures, including managing out when necessary
• Comfort driving complex projects to completion without relying on a dedicated TPM
• Experience leading distributed and remote teams effectively