Opportunity overview
What you should know
We checked this opportunity from Assist World. It is listed as South Africa.
The work location is South Africa. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Overview We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure.
Responsibilities
- Shipment Coordination & Customer Communication
- Monitor and respond to shipment-related emails
- Enter shipment alerts and customer requests into the TMS system
- Provide shipment updates to customers, dispatch, warehouse teams, and drivers
- Follow up proactively when updates are delayed
Qualifications and requirements
- Air import or airport cargo experience
- Experience working with trucking dispatch teams
- Familiarity with shipment tracking systems or TMS platforms
- Experience with customer operations support
- Understanding of freight terminology (MAWB/HAWB, bonded cargo, etc.)
- Overview We are seeking highly organized and detail-oriented Remote Import Agents to support a fast-paced air freight operation focused on JFK import recoveries. This role acts as the communication bridge between customers, warehouse teams, dispatch, and drivers — ensuring shipments move efficiently, customers receive timely updates, and operational requests are handled accurately. The environment is repetitive and process-driven, making it ideal for someone who thrives in structured workflows, can prioritize tasks logically, and remains calm under pressure. Key Responsibilities Shipment Coordination & Customer Communication Monitor and respond to shipment-related emails Enter shipment alerts and customer requests into the TMS system Provide shipment updates to customers, dispatch, warehouse teams, and drivers Follow up proactively when updates are delayed Call drivers, dispatch teams, or warehouse staff directly when needed for urgent updates Ensure all communication is accurate, professional, and timely Documentation & Data Entry Enter shipment information into Crown Freight Manager Print and distribute shipment documents and requests Update operational spreadsheets with shipment statuses and customer requests Track and relay warehouse service requests and shipment changes Maintain accurate operational notes and logs Operations Support Coordinate between customers and warehouse/dispatch teams Escalate operational issues appropriately when needed Prioritize urgent shipments based on operational impact Support time-sensitive import recovery workflows Assist with routing instructions and shipment status coordination Workflow & Prioritization Distinguish between urgent and non-urgent tasks Prioritize truckers already waiting on-site over future/pending shipments Ensure high-priority requests are communicated i
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Assist World
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · South Africa
- Who can apply
- South Africa · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.