Opportunity overview
What you should know
We checked this opportunity from Hire Hangar. It is listed as South Africa.
The work location is Remote — South Africa - Cape Town. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career. Job Title: Senior MSP Technical Support Specialist Location: Remote Time Zone: US Time Zones (PST - EST) Role Overview We are looking for a Senior MSP Technical Support Specialist who can independently own and resolve tickets across a broad, modern IT stack without relying on constant escalation. This role sits above L1/L2 support — you are the one others escalate to. You'll manage complex Microsoft 365/Azure environments, endpoint security, networking, and backup/DR across multiple client tenants.
Responsibilities
- Own and work the ticket queue independently — triage, diagnose, and resolve complex issues without requiring constant escalation.
- Administer Microsoft 365 and Azure/Entra environments, including Conditional Access, Intune, MFA, SSO, and multi-tenant management via CIPP.
- Manage endpoint security tools including SentinelOne EDR, Huntress MDR/ITDR, and Windows Defender.
- Oversee backup and disaster recovery operations using Datto BCDR, Datto Endpoint Backup, and DropSuite.
- Configure, troubleshoot, and maintain networking environments across Cisco Meraki, Unifi, Aruba, and CheckPoint.
- Maintain thorough, accurate documentation in Hudu for systems, processes, and client environments.
Qualifications and requirements
- Prior MSP experience is non-negotiable — in-house/internal IT experience alone will not be considered.
- Strong, hands-on administration experience with Microsoft 365 and Azure/Entra.
- Experience with RMM/PSA platforms such as Syncro, ConnectWise, Autotask, or similar.
- Hands-on experience with EDR/MDR endpoint security tools.
- Solid networking competency with Meraki, Unifi, or similar platforms.
- Clear written and spoken English, with availability during US Central business hours.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Hire Hangar
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — South Africa - Cape Town
- Who can apply
- South Africa · Partially confirmed — review details
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.