Opportunity overview
What you should know
We checked this opportunity from CWILL. It is listed as Kenya.
The work location is Remote — Kenya, Malaysia, Thailand, Laos, Vietnam or the Philippines. Employer-stated compensation: Negotiable.
Job description
About this role
Due to specific business requirements, we are currently considering candidates only from the following locations: Malaysia, Thailand, Laos, Vietnam, Philippines, and Kenya. Applicants outside of these regions will not be considered at this time. We are one of the leading e-commerce solutions providers from Shopify, committed to delivering top-notch services and support to our valued clients. As part of our continued growth, we are seeking a dedicated and experienced Customer Support Representative to join our dynamic team. As a Customer Support Representative, you will play a crucial role in ensuring our customers receive exceptional service and assistance.
Responsibilities
- Respond to customer inquiries and provide technical assistance in a timely and professional manner.
- Address customer concerns, resolve issues, and ensure high customer satisfaction levels.
- Troubleshoot and provide solutions for technical problems related to our own Shopify applications.
- Multitask effectively, managing multiple customer interactions simultaneously while maintaining quality support.
- Demonstrate exceptional communication skills to ensure clarity and precision in all customer interactions.
- Collaborate with other team members to share knowledge and provide continuous improvement suggestions.
- Maintain a detailed record of customer interactions, issues, and resolutions for reference and reporting purposes.
Qualifications and requirements
- Minimum 1 year of experience in a BPO/customer support role
- Strong analytical skills to identify customer issues and provide effective solutions.
- Technical proficiency, including familiarity with the Shopify platform and other e-commerce tools.
- Ability to multitask efficiently without compromising the quality of customer support.
- Excellent written communication skills in English, with the ability to convey complex information clearly and concisely.
- Adaptability to work in a fast-paced and dynamic environment.
- Familiarity with e-commerce processes and industry trends is a plus.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Kenya as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Employer source confirmed
- Employer or source
- CWILL
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — Kenya, Malaysia, Thailand, Laos, Vietnam or the Philippines
- Who can apply
- Kenya · Confirmed by source
- Pay
- Negotiable
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.