Opportunity overview
What you should know
We checked this opportunity from Featurebase. It is listed as Europe.
The work location is Remote — Europe. Employer-stated compensation: $35,000–$50,000 USD annually.
Job description
About this role
Heads up: This role is "always open." As a lean bootstrapped team, our hiring comes in waves, so we collect applications continuously and review them when we open the role. We may not respond right away, but strong applications don't get lost - we revisit this pool every time we hire. We're building the AI customer support platform for product-led SaaS, helping modern teams like Lovable, Raycast, and n8n deliver great support across every channel. As one of the fastest-growing startups in this space, we're looking for a Product Support Lead to help us deliver an exceptional customer experience as we continue to ship and grow quickly.
Responsibilities
- Own our Help Center - write documentation for new releases and keep existing articles accurate
- Become a Featurebase product expert - understand every part of the product and help customers get the most value from it
- Own customer support - handle questions across billing, setup, product usage, and simpler technical troubleshooting
- Make our support scale - close knowledge gaps for Fibi AI and use Workflows to automate routing, SLAs, escalations, and recurring tasks
- Help larger customers succeed - lead calls, recommend the right setup, and spot adoption or expansion opportunities
- Build and maintain our Academy - record clear product walkthroughs and on-demand demos
- Be the voice of the customer - surface recurring problems and opportunities to the founders, and keep our feedback boards organized
- You'll use Featurebase for most of your daily tasks, including live chat, the Help Center, Fibi AI, and Workflows.
Qualifications and requirements
- Driven, highly curious, independent, and resourceful
- Excellent written and spoken English, with a talent for explaining complex products clearly and empathetically
- Experience helping customers succeed with a B2B SaaS product through support, education, or implementation
- Comfort troubleshooting SaaS products, integrations, APIs, and configuration issues, even if you are not a software engineer
- Comfort leading customer calls and recording on-camera product walkthroughs
- An instinct for repeatable fixes, important customer patterns, process improvements, and automation
- Preferably based in a European time zone to overlap with the rest of our team
- Experience in early-stage, product-led growth environments
- Experience supporting a technical product or technical customer base
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Europe as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Employer source confirmed
- Employer or source
- Featurebase
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — Europe
- Who can apply
- Europe · Partially confirmed — review details
- Pay
- $35,000–$50,000 USD annually
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.