Opportunity overview
What you should know
We checked this opportunity from Assist World. It is listed as South Africa.
The work location is South Africa. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
About the Role The client is a semi-luxury e-commerce brand with two physical retail locations and a growing wholesale channel. We're looking for a sharp, proactive Executive Assistant & Customer Experience Specialist to keep the founder's world organised and make sure every customer feels looked after. This is not a purely reactive inbox role — you'll triage, investigate, draft, and close loops. You'll be the founder's right hand: managing email across customer service and wholesale channels, flagging priority action items, and helping the business run smoothly day-to-day.
Responsibilities
- Executive Assistant
- Monitor and manage the founder's email inbox; triage and prioritise daily action items
- Draft email responses and compile a daily review list for founder approval before sending
- Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships
- Manage calendar, schedule calls, and coordinate follow-ups
Qualifications and requirements
- Klaviyo (or similar ESP) — ability to check customer tiers and purchase history
- Experience with helpdesk tools (Gorgias, Zendesk, Help Scout, or similar)
- Background in e-commerce, retail, or luxury/semi-luxury customer service
- Experience supporting wholesale or B2B email outreach
- What Success Looks Like
- About the Role The client is a semi-luxury e-commerce brand with two physical retail locations and a growing wholesale channel. We're looking for a sharp, proactive Executive Assistant & Customer Experience Specialist to keep the founder's world organised and make sure every customer feels looked after. This is not a purely reactive inbox role — you'll triage, investigate, draft, and close loops. You'll be the founder's right hand: managing email across customer service and wholesale channels, flagging priority action items, and helping the business run smoothly day-to-day. What You'll Do Executive Assistant
- Monitor and manage the founder's email inbox; triage and prioritise daily action items
- Draft email responses and compile a daily review list for founder approval before sending
- Monitor the wholesale inbox and draft outreach/responses for wholesale leads and partnerships
- Manage calendar, schedule calls, and coordinate follow-ups
- Help keep the founder organised, focused, and ahead of deadlines Customer Experience
- Handle customer enquiries via email, SMS, and any live channels within defined SLAs
- Use Shopify Admin to investigate orders, fulfillment statuses, and customer history
- Resolve issues with empathy, speed, and brand-aligned communication
- Coordinate with store teams and fulfillment to close cases end-to-end
- Maintain and update macros, FAQs, and lightweight SOPs
- Identify recurring issues and flag them with suggested fixes
- Provide a daily summary of volume, themes, and escalations Must-Haves
- Excellent written English — polished, warm, and professional
- Strong organisational skills and high attention to detail
- Experience with Google Workspace (Gmail
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
Career Studio · Early access
Want help preparing your application?
Use this job to tailor your CV and prepare a focused cover letter based on the employer’s requirements.
- Job-specific CV guidance
- Focused cover-letter draft
- You review, edit and submit it yourself
How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Assist World
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · South Africa
- Who can apply
- South Africa · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.