Scheduling & Customer Support Virtual Assistant

Job description

About this role

Overview Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions. We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding.

Responsibilities

• Scheduling & Coordination (CORE)
• Schedule swim instructors across multiple Florida regions
• Ensure efficient route planning (minimize travel time between lessons)
• Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.)
• Make quick scheduling decisions in real-time

Qualifications and requirements

• S)
• 3–4+ years experience in admin, scheduling, or operations
• Strong English communication (spoken + written)
• Comfortable handling phone calls with US clients
• Ability to work fast under pressure (real-time scheduling)
• A long-established mobile swim school is hiring a South Africa-based virtual assistant to coordinate instructor schedules and customer support across multiple regions. The role begins part-time and is expected to expand quickly. Job description: Overview Our client is a long-established (50+ years), Florida-based mobile swim school that schedules instructors across multiple regions. We are seeking a highly organized, fast-paced, customer-focused Virtual Assistant to support scheduling, inbound communication, and operational coordination. This role is not entry-level — the ideal candidate can think quickly, handle pressure, and operate independently without hand-holding. Key Responsibilities Scheduling & Coordination (CORE) Schedule swim instructors across multiple Florida regions Ensure efficient route planning (minimize travel time between lessons) Understand territory logistics (Fort Lauderdale, Palm Beach, Orlando, etc.) Make quick scheduling decisions in real-time Customer Communication Answer inbound calls professionally Respond to parents via phone, SMS, and email Maintain a high-level customer service tone at all times Handle follow-ups and inquiries promptly System & Admin Support Work within Go High Level (GHL) for: Scheduling Communication Payments tracking Use internal app to manage operations Send messages, flyers, and updates to clients Requirements (MUST-HAVES) 3–4+ years experience in admin, scheduling, or operations Strong English communication (spoken + written) Comfortable handling phone calls with US clients Ability to work fast under pressure (real-time scheduling) Highly tech-savvy and quick learner Strong organizational + problem-solving skills Nice-to-Haves Familiarity with US geography (especially Florida) Experience with Go High Level (GHL) Customer service background (bonus if dealing with parents) Mature, relatable personality (e.g. can confidently handle “difficult” clients) Not a Fit If: You need constant guidance or training You struggle wi