Opportunity overview
What you should know
We checked this opportunity from GitLab. It is listed as United Kingdom.
The work location is Remote in the United Kingdom only. Employer-stated compensation: Salary not included in the job posting..
Job description
About this role
As a Senior Assigned Support Engineer, you will be a trusted technical advisor to GitLab’s largest customers, helping prevent disruption and maximize value across self-managed, Dedicated, and GitLab.com environments.
Responsibilities
- - Provide technical support to GitLab’s largest customers and help keep their environments stable and performant.
- - Troubleshoot complex, critical, and sensitive support issues through email and video conferencing.
- - Use Zendesk, logs, Linux utilities, and tools such as strace to investigate problems.
- - Build proactive relationships with customer stakeholders and prioritize technical blockers.
- - Collaborate with Product, Development, Infrastructure, Customer Success, and Sales on fixes and improvements.
- - Advise customers on GitLab and CI/CD implementations and incident mitigation.
- - Create and improve reusable support documentation and knowledge articles.
- - Participate in hiring and contribute to Support Engineering team growth.
Qualifications and requirements
- - Experience managing complex customer-facing technical support cases end to end.
- - Advanced troubleshooting skills across applications, infrastructure, and integrations.
- - Strong Linux systems administration and low-level debugging knowledge.
- - Practical experience with GitLab, source control, and CI/CD.
- - Ability to write clear support content, runbooks, and troubleshooting guides.
- - Familiarity with Ruby or Bash and model-view-controller frameworks.
- - Clear communication with technical and business stakeholders.
- - Familiarity with DevOps practices such as Kubernetes and serverless platforms.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists United Kingdom as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- GitLab
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote in the United Kingdom only
- Who can apply
- United Kingdom · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.