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Applicant-tracking source confirmed

Senior Renewal Operations Manager

GitLab

Customer Experience & SuccessRemoteFull timeExperienced professionalRemote — United States or CanadaUnited States, Canada11d ago

Opportunity overview

What you should know

We checked this opportunity from GitLab. It is listed as United States, Canada.

The work location is Remote — United States or Canada. Employer-stated compensation: United States: $115,000–$194,400 USD base salary; Canada pay not stated.

Job description

About this role

GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers…

Responsibilities

  • Own the renewal forecast and the operating cadence around it, including forecast methodology, accuracy tracking, and the reviews that leadership relies on.
  • Run the operational rhythm of the renewal business
  • Safeguard the integrity of renewal and subscription data so that retention reporting is trusted across Sales, Customer Success, and Finance.
  • Define and maintain retention reporting, including gross and net retention, churn and downgrade analysis, and the drivers behind each.
  • Translate ambiguous business questions from leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.

Qualifications and requirements

  • Own the renewal forecast and the operating cadence around it, including forecast methodology, accuracy tracking, and the reviews that leadership relies on.
  • Run the operational rhythm of the renewal business
  • Safeguard the integrity of renewal and subscription data so that retention reporting is trusted across Sales, Customer Success, and Finance.
  • Define and maintain retention reporting, including gross and net retention, churn and downgrade analysis, and the drivers behind each.
  • Translate ambiguous business questions from leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
  • Own the operational engine behind GitLab’s renewals function, including renewal forecasting, retention reporting, subscription data, planning, process design and cross-functional systems work.
Confirm the latest details with the employer

The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.

Why you may be eligible

The source lists United States, Canada as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.

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How this listing was checked

Source status
Applicant-tracking source confirmed
Employer or source
GitLab
Source checked
September 8, 2026
Application destination
Employer or official applicant-tracking website
Work setup and location
Remote · Remote — United States or Canada
Who can apply
United States, Canada · Confirmed by source
Pay
Not stated by employer
Deadline
Not stated by employer

We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.