Solutions Engineer, Acquisition | West Coast | Remote

Job description

About this role

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs.

Responsibilities

• - Join as an early member of a high growth team working together to solve technical and customer problems the right way
• - Partner with our Sales team to articulate the overall Grafana value proposition, vision, and strategy to customers
• - Own the technical engagement with customers and help to close high-velocity opportunities through advanced competitive knowledge, technical skill, and credibility
• - Deliver product and technical presentations to potential and existing customers
• - Proactively communicate with customers and internal teams to provide a feedback loop on our products and the competitive landscape
• - Drive product conversations based on need and problems learned during customer interactions
• - Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles, and create other public and internal enablement material

Qualifications and requirements

• - Ideally located on the West Coast
• - 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space while we will be adding more junior folks later on, right now we just need team members that can hit the ground running.
• - We’re a startup so your job duties will be varied and complex and will require strong judgment, collaboration, and leadership
• - We are a remote-first company so you would need to learn to work and collaborate with an international team
• - You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products
• - You will love solving technical challenges and thrive on bringing creative solutions to our customers
• a technical mindset and a desire to grow technically. Great candidates may be a recent grad of a coding bootcamp or have previous post-sales or engineering experience–we are excited to see what unique experiences and skill sets you bring to the table!
• - You are self-motivated, initiative, creative, and maybe you’ve already done a brave thing or two in your life!