Opportunity overview
What you should know
We checked this opportunity from Datadog. It is listed as Brazil.
The work location is São Paulo, Brazil. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on supporting customers with any technical questions or issues related to Datadog. PSEs engage with Datadog’s Premier Customers via asynchronous technical support channels and are also involved with relationship-building cadence calls, technical troubleshooting calls, conferences, and projects.
Responsibilities
- Respond to technical client requests (email / chat / video call) on our fast paced team while educating our clients on the use of the platform
- Develop relationships with end users at Premier Customers, working hand-in-hand to resolve their questions
- Participate in routine health check meetings with Premier Customers
- Reproduce product and configuration issues and efficiently troubleshoot the 700+ integrations that Datadog works with
- Build out internal documentation and knowledge based articles
- Drive product and engineering conversations based on customer needs and use cases
- Work from a Datadog office 3 - 5 days per week
Qualifications and requirements
- Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
- A tinkerer with some programming experience and a basic knowledge of Linux
- Self-motivated, detail-attentive, and have a desire for continuous learning
- A critical thinker who defaults to a client-centric approach
- A decision maker but know when the decision should be escalated
- Have been in a Premium/Enterprise technical support role previously
- Knowledgeable of current infrastructure and monitoring solutions and technologies
- Bilingual Portuguese and English speaker
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Brazil as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Datadog
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Location-based · São Paulo, Brazil
- Who can apply
- Brazil · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.