Opportunity overview
What you should know
We checked this opportunity from Canonical. It is listed as Worldwide.
The work location is Home based - Worldwide. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring an Associate Support Engineer to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. This role is an opportunity for a hands-on engineer with eagerness to learn, a passion for Linux and open source technologies to work with some of the best people in the industry at Canonical. We regularly solve interesting, technical problems. From triaging complex cloud environments, desktop and server issues, Linux kernel crashes we’ve never seen before to OS configuration issues and root cause analysis, we provide an expert level of support and satisfaction to our peer groups and customers. You will be accountable for delivering an outstanding technical support experience on the full technical stack at Canonical, across cloud, desktop and IoT. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. This is a globally remote role. Location: This is a globally remote role. The role entails • Working from your remote home office to provide technical support for employees. • Being available to take ownership of new cases via telephone, email and web • Acting as an internal customer advocate keeping them updated in a timely manner • Ensuring that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. • Contributing new knowledge base articles and maintaining existing articles, ensuring shared knowledge and lessons learned are available to customers. • Drafting and distributing technical notices for internal and external communication. • Prioritising your work in order to accomplish the most important and urgent tasks first • Keeping on learning as our products and services grow and Job description: Home based - Worldwide
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source says applicants worldwide may apply. You should still confirm time-zone, work-authorization and experience requirements.
About the employer
Canonical
Canonical publishes Ubuntu and develops open-source technology used across cloud, enterprise, IoT and AI environments.
This opportunity was checked against a direct Canonical careers listing.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Canonical
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Home based - Worldwide
- Who can apply
- Worldwide · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.