Opportunity overview
What you should know
We checked this opportunity from Canonical. It is listed as Asia.
The work location is Home Based - Asia-Pacific. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1100+ colleagues in 75+ countries and very few office based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. This is an opportunity for an Linux Engineer/Administrator with a passion for Linux and Customer Success to build a career with Canonical and support the technical needs of customers leveraging Ubuntu and open source products. If you have a passion for technology and an eagerness to learn, then you will enjoy working with some of the best people in the industry at Canonical. You will be accountable for delivering an outstanding technical support experience on the full Desktop and Server technical stack at Canonical. From problem qualification to full resolution, you will own and manage your cases. When needed, you will transfer your cases to your colleagues or involve senior engineers. Your day to day job is to provide technical expertise, be an excellent communicator and a service-oriented professional. Every day you will have to make judgement calls to prioritise customer issues and maximise your effectiveness. You will also need to set time aside to learn about our new products and technologies and evolve as a professional. You will participate in various training sessions, team gatherings and Company events. Location: Home-based in Singapore. The role entails • Investigate issues reported by customers by researching and escalating issues • Work to resolve complex customer problems related to Canonical’s portfolio of products. • Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments. • Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues. • Participate in a regular weekend working rotation. • Contribute new knowl Job description: Home Based - APAC
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Asia as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
About the employer
Canonical
Canonical publishes Ubuntu and develops open-source technology used across cloud, enterprise, IoT and AI environments.
This opportunity was checked against a direct Canonical careers listing.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Canonical
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Home Based - Asia-Pacific
- Who can apply
- Asia · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.