Opportunity overview
What you should know
We checked this opportunity from GitLab. It is listed as United Arab Emirates.
The work location is Remote — United Arab Emirates; role covers Saudi Arabia and UAE markets. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
This role manages a team of customer-focused Customer Success Managers across Europe, the Middle East and Africa, aligning customer outcomes, product adoption, renewals and expansion while coordinating with GitLab Product, Engineering, Sales and Professional Services teams.
Responsibilities
- - Mentor and enable the team to exceed company growth and retention forecasts
- - Work with the Customer Success Director to help establish and manage goals and responsibilities for CSMs
- - Manage a team of highly motivated, customer-focused CSMs to manage the overall health and care of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals)
- - Ensure the CSMs exceed GitLab expectations in core knowledge, communication, and execution
- - Challenge the team and yourself to learn and grow as trusted advisors to customers continually
Qualifications and requirements
- - Proven track record in software/technology sales, consulting or customer success
- - Proven experience leading teams, driving software adoption, and building and scaling customer success management practices
- - Experience with software development lifecycle processes and tools as well as agile and/or DevOps practices
- - Knowledgeable with cloud/container technologies (e.g., Kubernetes, Docker), application security (SAST, DAST) and/or cloud deployment models (AWS, GCP, Azure) is a plus
- - Proven ability to develop strategies, translate them into initiatives and track successful delivery
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists United Arab Emirates as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- GitLab
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — United Arab Emirates; role covers Saudi Arabia and UAE markets
- Who can apply
- United Arab Emirates · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.