GTM / Sales Operations VA

Job description

About this role

This role is focused on pipeline ownership, sales follow-through, CRM management, lead triage, AI-assisted workflows, and process monitoring. You will work closely with the founders, who lead sales calls and close deals, while you ensure that opportunities continue moving forward and that no prospect is lost due to silence, missed follow-ups, or process gaps. The ideal candidate has hands-on GTM, sales operations, SDR, account coordination, or agency experience and is comfortable working independently, making decisions, and identifying issues before they become problems.

Responsibilities

• Own the sales pipeline from post-call follow-up through close.
• Send timely and personalized follow-up emails within 72 hours of sales calls.
• Coordinate and schedule next steps, meetings, demos, and follow-ups directly on calendars.
• Monitor prospects who become unresponsive and execute thoughtful, value-driven re-engagement campaigns.
• Move interested prospects and pilots toward specific, actionable launch dates.
• Identify opportunities where additional stakeholders should be brought into the conversation to avoid single-threaded deals.
• Monitor deal activity and ensure every opportunity has a clear and appropriate next step.
• Keep CRM stages, notes, activities, and deal status accurate and aligned with the actual state of each opportunity.
• Identify deals at risk of stalling and proactively take action to keep them moving.
• Work daily through automated GTM queues, including AI-drafted follow-ups awaiting review, inbound leads awaiting triage and prospect enrichment awaiting approval.

Qualifications and requirements

• 2+ years of experience in sales operations, SDR/BDR support, account coordination, lead generation, GTM operations, or a similar role.
• Demonstrated experience managing or coordinating a sales pipeline and working opportunities toward a defined next step or close.
• Strong hands-on experience using a CRM on a daily basis.
• Ability to describe a specific sales opportunity or process you helped move forward, including measurable results or metrics.
• Excellent written and spoken English, with strong attention to tone, clarity, grammar, and accuracy.
• Strong judgment and the ability to make decisions independently within established guidelines.
• Highly organized and exceptionally detail-oriented, with a strong ability to follow through and prevent tasks or opportunities from falling through the cracks.
• Proactive mindset with the ability to identify problems and take action without waiting for instructions.
• Comfortable working with AI tools and AI-generated content on a daily basis.
• Experience with Attio, Clay, or similar CRM, prospecting, enrichment, and sales automation platforms is a strong advantage.
• Strong analytical and problem-solving skills.
• Ability to manage multiple opportunities, tasks, and priorities simultaneously.
• Willingness to take ownership of outcomes rather than simply completing assigned tasks.