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Applicant-tracking source confirmed

Customer Retention Director

Airalo

Customer Experience & SuccessRemoteFull timeLeadershipRemote — Spain, United Kingdom, United Arab EmiratesSpain, United Kingdom, United Arab Emirates113d ago

Opportunity overview

What you should know

We checked this opportunity from Airalo. It is listed as Spain, United Kingdom, United Arab Emirates.

The work location is Remote — Spain, United Kingdom, United Arab Emirates. Employer-stated compensation: Salary not included in the job posting.

Job description

About this role

Help Us Build The Future of Travel At Airalo, we're making it easier for people to stay connected wherever they travel. As the world's first eSIM store, we help millions of travelers access affordable mobile data in 200+ countries and regions around the world. Today, we're a team of 400+ people across 60+ countries, building a product used by travelers every day. We've grown quickly, but we've worked hard to keep what matters: trust, ownership, and the freedom for people to do great work without unnecessary layers or bureaucracy. We're fully remote by design, genuinely global, and united by a shared mission to make travel simpler for everyone.…

Responsibilities

  • include but are not limited to
  • Own retention as a cross functional system spanning CRM, Product, and Data
  • Define lifecycle strategy across activation, retention, engagement, and referral
  • Lead CRM channels end to end (push, email, in-app messaging, app inbox)
  • Define and drive Product requirements across onboarding, engagement, and lifecycle UX

Qualifications and requirements

  • include but are not limited to
  • Own retention as a cross functional system spanning CRM, Product, and Data
  • Define lifecycle strategy across activation, retention, engagement, and referral
  • Lead CRM channels end to end (push, email, in-app messaging, app inbox)
  • Define and drive Product requirements across onboarding, engagement, and lifecycle UX
  • Advancement pathway. Exact location eligibility and remote arrangement confirmed on Airalo’s official Lever vacancy.
Confirm the latest details with the employer

The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.

Why you may be eligible

The source lists Spain, United Kingdom, United Arab Emirates as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.

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How this listing was checked

Source status
Applicant-tracking source confirmed
Employer or source
Airalo
Source checked
September 8, 2026
Application destination
Employer or official applicant-tracking website
Work setup and location
Remote · Remote — Spain, United Kingdom, United Arab Emirates
Who can apply
Spain, United Kingdom, United Arab Emirates · Confirmed by source
Pay
Not stated by employer
Deadline
Not stated by employer

We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.