Opportunity overview
What you should know
We checked this opportunity from Canonical. It is listed as Worldwide.
The work location is Home based - Worldwide. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder-led, profitable, and growing. We are hiring an Enterprise Customer Success Manager at Canonical Customer success is a new and strategic department at Canonical, with the objective of reducing risk and churn, facilitating the adoption of new products or services, and supporting expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customers’ objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap. We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, CSMs are specialized in one of the following segments: • Mass - SMEs or large businesses starting their journey with Canonical • Focus - Large companies with established ARR • Step Growth - a selection of high-potential customers All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Tech segment), including our Store customers. Location: This role will be based remotely. What your day will look like • Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more. • Elaborate and coordinate complex projects in interaction with developers, IT managers and decision makers from various industries. • Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfil Job description: Home based - Worldwide
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source says applicants worldwide may apply. You should still confirm time-zone, work-authorization and experience requirements.
About the employer
Canonical
Canonical publishes Ubuntu and develops open-source technology used across cloud, enterprise, IoT and AI environments.
This opportunity was checked against a direct Canonical careers listing.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Canonical
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Home based - Worldwide
- Who can apply
- Worldwide · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.