Opportunity overview
What you should know
We checked this opportunity from Canonical. It is listed as Worldwide.
The work location is Worldwide (home based). Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Customer success is a new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. Through a clear understanding of their customer’s objectives.
Responsibilities
- A strong focus on supporting customers by finding solutions to ticket requests.
- Enrich documentation about problem solving, Q&A, onboarding materials.
- Drive campaigns targeting multiple customers through digital touch-points and activities.
- Identify high potential as well as high risk customers from newly onboarded users or customers
- Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
- Collaborate with Sales and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Qualifications and requirements
- Customer-facing experience
- An empathetic individual with a natural drive to help others
- Passion for technology, infrastructure and Ubuntu in particular is a must
- Excellent presentation skills
- Strong organisational skills, ability to structure and constantly update documentation
- A team player capable of interacting with all departments internally
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Skills and focus areas
What this role involves
These skills appear in the employer’s job description. Check the original listing for the complete requirements before applying.
Why you may be eligible
The source says applicants worldwide may apply. You should still confirm time-zone, work-authorization and experience requirements.
About the employer
Canonical
Canonical publishes Ubuntu and develops open-source technology used across cloud, enterprise, IoT and AI environments.
This opportunity was checked against a direct Canonical careers listing.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Canonical
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Worldwide (home based)
- Who can apply
- Worldwide · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.