IT Automation Engineer - Business Technology

Job description

About this role

Today, more than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV. Using our commerce, marketing, and delivery solutions, our customers create optimized consumer shopping journeys from beginning to end. As an Automation Engineer, you design, build, and maintain the scripts, workflows, and tools that let Rithum’s Business Technology team spend less time on manual, repetitive IT work and more time solving problems that matter. You also administer and support the end-user, identity, and collaboration platforms Rithum runs on, so the automation you build is grounded in hands-on ownership of those systems.

Responsibilities

• Design, build, and maintain automation scripts and workflows (e.g., PowerShell, Python, Bash) that streamline IT service delivery, endpoint provisioning, and systems administration tasks.
• Design, build, and own automated workflows across user lifecycle, device provisioning, and identity lifecycle using Rithum's existing platforms (Okta, Microsoft Entra ID, Intune, Jamf) and API and webhook integrations.
• Instrument automations with logging and alerting so every action is auditable and measurable, tracking hours saved and errors reduced rather than only whether a workflow ran.
• Translate manual, repetitive IT operations processes into reliable, documented, automated solutions, adapting existing scripts and tools to address new and evolving business needs.
• Use AI tools to accelerate script development, troubleshoot automation failures, and draft technical documentation, verifying outputs before they are applied to production systems.

Qualifications and requirements

• 2+ years of experience in IT systems administration, service desk operations, or a related technical role, including hands-on experience writing and maintaining automation scripts (e.g., PowerShell, Python, Bash, or similar).
• Hands-on experience administering or supporting enterprise identity, collaboration, and productivity platforms such as Active Directory, Microsoft Entra ID, Okta, Microsoft 365, Slack, Zoom, or Microsoft Teams.
• Demonstrated experience adapting or troubleshooting existing automation, scripts, or workflows to resolve moderately complex, ambiguous technical issues.
• Experience using AI tools (e.g., ChatGPT, Microsoft Copilot, Claude) to improve productivity through research, communication, analysis, documentation, automation, workflow optimization, and decision-making.
• Demonstrated hands-on use of AI coding tools (e.g., Claude Code, GitHub Copilot) to build, ship, or automate a working solution, evidenced by a portfolio, repository, or project example.
• Located in the United States Central or Mountain time zone, with working hours aligned to that time zone.