IT Operations Coordinator

Job description

About this role

This role is open to candidates based in LATAM, Africa, and Eastern Europe. Please note that as this role supports U.S.-based clients, candidates must be available to work during U.S. business hours aligned with the client’s time zone. Our client is a rapidly growing private aviation company focused on delivering exceptional operational execution and customer service. Operating in a fast-paced, high-performance environment, they are seeking an IT Operations Coordinator to serve as a trusted operational partner to leadership while supporting internal technology coordination, administrative operations, and cross-functional process improvement as the company continues to scale.

Responsibilities

• Serve as the primary internal point of contact for employee technology requests.
• Coordinate with the outsourced IT provider to resolve hardware, software, and access-related issues.
• Support employee onboarding and offboarding, including user account creation, permissions, and equipment coordination.
• Assist with Microsoft 365 administration, user management, and basic technology troubleshooting.
• Maintain IT documentation, asset inventories, and internal technology processes.
• Provide administrative support to company leadership, including calendar management, scheduling, meeting coordination, and follow-up on action items.
• Coordinate travel arrangements and other executive administrative tasks.
• Maintain organized documentation and ensure operational records remain accurate and current.
• Coordinate cross-functional projects using Asana or similar project management platforms.
• Monitor project timelines and follow up with stakeholders to ensure deliverables remain on schedule.
• Document workflows and identify opportunities to improve operational efficiency.
• Support employee onboarding and general HR administration.
• Coordinate relationships with software vendors and external service providers.

Qualifications and requirements

• 2–4 years of experience in Operations, Executive Support, IT Administration, Office Management, or a related role.
• Experience supporting Microsoft 365 and/or Google Workspace environments.
• Experience coordinating with third-party vendors or outsourced IT providers is preferred.
• Previous experience supporting executive leadership in a fast-paced environment is a plus.
• Experience coordinating cross-functional operational projects is preferred.
• Strong organizational and time management skills.
• Excellent written and verbal English communication skills.
• Exceptional attention to detail and accuracy.
• Experience using Asana or similar project management software.
• Strong proficiency with Microsoft Office, including Outlook, Excel, Word, and Teams.
• Experience with Microsoft 365 administration.
• Ability to learn new software platforms and internal systems quickly.
• Strong problem-solving and troubleshooting abilities.
• Ability to manage multiple priorities while maintaining professionalism.