Opportunity overview
What you should know
We checked this opportunity from Twilio. It is listed as Estonia.
The work location is Remote. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
Responsibilities
- be responsible for the performance and development of Fraud Operations Specialists, ensuring that cases are worked efficiently by order of priority, with high precision. The ideal candidate is comfortable in a fast paced, ever changing environment, is passionate about preventing consumer harm and enjoys switching between strategic and tactical level thinking.
- Lead one of Twilio’s Fraud Operations organizations, which is responsible for fraud prevention on Twilio’s platform.
- Direct the day to day activities of your team to ensure Service Level Agreements are being consistently met
- Act as the point of contact for high value customer incidents
- Coach and mentor your team on fraud best practices, ensuring quality decisions are made
- Partner with product, engineering and customer support teams to strike a balance between risk mitigation and customer experience
Qualifications and requirements
- You have a Bachelor’s Degree in Business, Operations or similar discipline or equivalent job experience.
- 1+ years of people management experience, leading global operations teams in a fast paced, ever changing environment.
- 2+ years experience in fraud, abuse or compliance in eCommerce, FinTech, or telecommunications.
- Willingness to work a non-traditional schedule; weekends and holidays may be required
- Strong written and verbal communication skills and are comfortable presenting to various levels of leaders/ stakeholders
- Intermediate knowledge of SQL, Looker, Tableau or similar data extraction and data visualization tools
- Basic understanding APIs and related technologies
- You are a natural problem solver, comfortable using data to arrive at decisions and you consistently demonstrate sound business judgment.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Estonia as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Twilio
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote
- Who can apply
- Estonia · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.