Remote People Operations Coordinator for Mental Health Care

Job description

About this role

You will be the first point of contact for clinicians and staff on PTO, payroll, benefits, and onboarding questions. You will send detailed payroll and benefits issues to the specialist teams that handle them. You will also coordinate clinician onboarding across states, build state-specific onboarding checklists, track compliance steps such as fingerprinting and payer credentialing, and join second-round interviews for senior operations hires. Success means clinicians get fast, clear answers, and each new state opens with an onboarding process that works from day one.

Responsibilities

• - Answer HR and operational questions from 100+ clinicians and staff on PTO, payroll, and benefits.
• - Send complex payroll and benefits issues to the right specialist team and follow up until they are resolved.
• - Present updates to groups of 30–40 clinicians in virtual meetings.
• - Help clinicians with scheduling logistics and administrative questions.
• - Coordinate clinician onboarding across multiple US states with different licensing and credentialing requirements.
• - Build and maintain state-specific onboarding SOPs and checklists.
• - Train new hires on internal systems, the EHR platform, and collaboration tools during their first 30 days.
• - Manage offboarding steps and records for departing clinicians.
• - Track state-mandated compliance steps for new hires, such as fingerprinting and live scans.
• - Support the credentialing team in getting clinicians credentialed with insurance payers state by state.
• - Keep records in line with HIPAA data handling rules and state mental health regulations.
• - Conduct second-round interviews for senior operations and leadership roles.
• - Explain internal workflows, tools, and team structure to senior candidates.
• - Learn and keep current on the company's internal CRM system and its new EHR platform.
• - Work daily with the credentialing, revenue cycle, legal, and client coordinator teams.

Qualifications and requirements

• - 5+ years of professional experience, with recent roles in HR coordination, people operations, or employee support.
• - Working knowledge of US payroll, PTO, and benefits structures, including handling and escalating employee questions on these topics.
• - Hands-on use of at least one CRM or project management platform (HubSpot, Zoho, Salesforce, Monday.com, or BambooHR) to track workflows.
• - Experience coordinating employee onboarding and offboarding, including document and compliance tracking.
• - Experience presenting updates or running training sessions for groups of 30+ people.
• - English at C1+ CEFR level.
• - Stable internet with a backup connection or a backup work location.