Opportunity overview
What you should know
We checked this opportunity from Nivoda. It is listed as Europe.
The work location is Remote — United Kingdom, Spain or Portugal only. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Language
Responsibilities
- - Focus on resolving customer issues and ensuring swift response times, making customer satisfaction a top priority.
- - Adapt to constant changes in our fast-paced, scale-up environment, and staying ahead of the curve with new product releases enabling you to deliver the best possible experience to our valued clients.
- - You will be measured through team KPIs, including resolution time and response time. In addition, you'll have the autonomy to set your own KPIs, giving you the freedom to drive your personal and team growth.
- - You’ll be working together with other teams in the business to tackle root causes of customer issues.
- - Answer customer inquiries via live chat, WhatsApp, and email, handling day-to-day client issues.
Qualifications and requirements
- Native or full professional proficiency in English, Italian and French is required for this role. In addition, fluency in Spanish is highly desirable.
- - Minimum 5+ years experience in online customer support, live chat, and calls.
- - 100% ownership and customer-first mindset
- - Organisation and ability to multitask across different platforms
- - Proactivity and forward thinking
- - Assertive nature and ability to be the voice of the customer when communicating internally
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Europe as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Nivoda
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — United Kingdom, Spain or Portugal only
- Who can apply
- Europe · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.