Senior Jira Administrator

Job description

About this role

Canonical is a leading provider of open-source software and operating systems for global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in more than 80 countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution. The company is founder led, profitable and growing. We are hiring a Jira Administrator to manage the Atlassian Jira Cloud at Canonical, including the administration, configuration, automation, and integration responsibilities. We expect the highest engineering quality, rigorous documentation practices, and effective stakeholder management abilities. Our goal is to enable Canonical engineering and business teams to leverage the power of Atlassian Jira, work on challenging assignments, and enable teams to make data-driven decisions. The role is in the Commercial Systems team that integrates business systems used at Canonical to ensure reliable data flows at the right time to the right place, and to automate business processes across the company. We own a wide range of systems including popular SaaS solutions, such as Jira, Salesforce, NetSuite, Greenhouse, GSuite, and a few dozen others. To achieve this goal, we leverage Python and Go in combination with open source tools, such as Airbyte and Temporal. Our work helps to make data-driven decisions, and increases the efficiency of business operations. Location: This role can be held anywhere in EMEA time zones. The role entails • Manage Atlassian Jira Cloud at Canonical • Design, document, and implement processes and automation in Jira • Design, document, and implement integrations between Jira and the data warehouse • Create analytical dashboards to enable stakeholders make data-driven decisions • Create learning resources that scale • Work with engineering, operations, and support teams at a global scale • Take ownership of critical escalations and resolve them in a timely manner What we are looking for in you • Exceptional academic track record from both high school and university • Experience with Atlassian J Job description: Home based - EMEA