Opportunity overview
What you should know
We checked this opportunity from Chime. It is listed as United States.
The work location is Remote, USA; Remote - US. Compensation not stated by employer.
Job description
About this role
We're hiring a Sr. Program Manager to help shape how Chime delivers a high-quality, high-trust experience for our members. This role will focus on product, policy, and process excellence across high-trust member-facing experiences across Chime's products and services.
Responsibilities
- - Own and maintain process documentation (SOPs, journey maps, knowledge base content)
- - Drive operational excellence by streamlining and automating agent functions
- - Identify friction points across the member and agent journey and implement scalable solutions
- - Influence cross-functional roadmaps using data-driven insights
- - Partner with various cross-functional teams such as Product, Legal, Risk, Vendor Ops, Quality, and Learning to optimize agent performance
Qualifications and requirements
- - 5+ years leading end-to-end programs in Customer Experience, Operations, or Product
- - Experience operating in regulated environments with strong compliance awareness
- - Demonstrated cross-functional partnership across Product, Compliance, Risk, and Ops
- - Strong analytical skills and experience using Looker, Tableau, Power BI, or similar tools
- - Proven ability to break down complex problems and influence roadmap direction
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists United States as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Chime
- Source checked
- October 30, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote, USA; Remote - US
- Who can apply
- United States · Confirmed by source
- Pay
- Compensation not stated by employer.
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.