Opportunity overview
What you should know
We checked this opportunity from Cotiviti. It is listed as United States.
The work location is Remote within the United States. Employer-stated compensation: $83,000–$110,000 USD annually.
Job description
About this role
Overview The Support Engineer will assist in managing and coordinating recovery efforts for all events impacting production processes, SLA’s and client satisfaction.
Responsibilities
- Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation.
- Act as a liaison between technical and operational teams, serving as a subject matter expert in troubleshooting to resolve application support and file processing issues, new client activation or expansion or requests from clients including testing and/or…
- Monitor support ticket queue, research and work independently to troubleshoot issues of various technical causes utilizing working knowledge of systems, networks, application functionality and OSI interdependencies. Escalate and collaborate on tickets with…
- Document and improve Production Support processes and add to knowledge base of system problems and resolutions for future reference, including peer knowledge sharing and training.
- Follows and supports IT business processes using the ITIL framework, including incident, problem, change and release/configuration management with a goal of operational excellence.
Qualifications and requirements
- Requires a bachelor's degree in computer science, information technology, or related technical field or equivalent training, certification.
- 3-5+ years of experience developing/supporting enterprise -level applications software in multi-node Windows or Linux Server environments.
- Deep knowledge of application architectures, workflows and monitoring tools.
- Strong experience working with SQL, Oracle, PL/SQL, MS Access and DB Management tools, proficiency with PowerShell, Bash or VB scripting, plus Java EE and/or.NET frameworks.
- Ability to work in a cross-functional global team environment, utilizing on-line collaboration tools.
- Overview The Support Engineer will assist in managing and coordinating recovery efforts for all events impacting production processes, SLA’s and client satisfaction. Responsibilities Works and communicates directly with clients and management for any production events, escalating issues as needed while communicating status and risks and producing after outage documentation. Act as a liaison between technical and operational teams, serving as a subject matter expert in troubleshooting to resolve application support and file processing issues, new client activation or expansion or requests from clients including testing and/or additional or non-standard monitoring. Monitor support ticket queue, research and work independently to troubleshoot issues of various technical causes utilizing working knowledge of systems, networks, application functionality and OSI interdependencies. Escalate and collaborate on tickets with appropriate engineering or support groups. Document and improve Production Support processes and add to knowledge base of system problems and resoluti
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists United States as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Cotiviti
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote within the United States
- Who can apply
- United States · Confirmed by source
- Pay
- $83,000–$110,000 USD annually
- Deadline
- August 21, 2027
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.