Opportunity overview
What you should know
We checked this opportunity from Automattic. It is listed as Worldwide.
The work location is Worldwide (remote). Employer-stated compensation: $85,000 - $130,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency.
Job description
About this role
As a Technical Account Manager (TAM) on the Automattic Special Projects team, your primary responsibility will be to ensure our partners have an excellent experience with WordPress and Automattic products , from initial partner onboarding through the entire support and maintenance lifecycle of a website. Your role involves close collaboration with site owners, designers, and developers to actualize partner requests, while also providing valuable feedback for product improvement to Automattic’s teams. Your key responsibilities will include: • Driving our partners’ adoption of WordPress and other Automattic products and services. • Working closely with our partners to resolve their incoming requests with high precision. • Drawing on your technical acumen and verbal and written communication skills to represent Automattic. • Collaborate with partners to define website functionality in ambiguous contexts, and take ownership of delivery, timelines, and outcomes. • Diving into WordPress and WooCommerce configurations, setup, and site building. • Leading high-touch deployments or launches, including DNS configuration, domain transfers, data migrations, and integrations. • Acting as the “voice of the customer” for our product teams, championing areas for opportunity, and surfacing bugs. Other
Responsibilities
- Developing close relationships with our partners in order to understand their business/operational needs and technical challenges, and help them achieve the greatest value from our products—particularly (but not limited to) WordPress , WooCommerce , Jetpack , and MailPoet .
- Troubleshooting technical and editor-facing issues as they arise, resolving the root causes where possible, and liaising with engineers where more in-depth support is needed.
- Translating partner requests into concrete, WordPress-focused requirements.
- Writing up clear, detailed tasks for team members to execute.
- Responding to urgent incidents on our partner sites (such as fatal errors or workflow-blocking bugs) with speed, care, and attention to detail.
- Continuously looking to improve and share processes that increase active project capacity.
- Communicating confidently with third parties about partner needs, integration requireme Job description: Remote
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source says applicants worldwide may apply. You should still confirm time-zone, work-authorization and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Automattic
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Worldwide (remote)
- Who can apply
- Worldwide · Confirmed by source
- Pay
- $85,000 - $130,000 USD. Please note that salary ranges are global, regardless of location, and we pay in local currency
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.