Technical Account Manager, Newspack

Job description

About this role

At Automattic , we have the power to create opportunities for people in every corner of the earth. We offer flexible, challenging, and rewarding careers with true impact and scale. You could be on the outskirts of a jungle, living a nomadic life out of a van, in a major city or a small town that doesn’t have a central business district—as long as you have an active Wi-Fi connection, you can be an Automattician. We’re seeking experienced Technical Account Managers to join our Newspack team—individuals who combine strategic thinking with hands-on execution, thrive on complexity, and believe in the power of collaborative problem solving. This role requires someone who can think strategically and work independently while thriving in a highly collaborative team environment. You'll balance technical problem solving with relationship management, applying broad experience across multiple areas rather than deep expertise in just one. The Newspack platform and its applications are vast and continuously evolving—there's no way any one person can hold it all in their brain, which makes our team's collaborative approach essential to success. This is a blended role that combines migration project management with ongoing publisher support. You'll typically manage multiple concurrent migration projects while also contributing to our shared support responsibilities, helping publishers optimize their use of Newspack post-launch. This balance ensures that you stay connected to both the launch experience and the long-term publisher relationship, providing you with insight into the full publisher lifecycle. The role requires flexibility and strong organizational skills to shift context between project work and support work—between heads-down, independent tasks and collaborative team problem solving. If you thrive on variety and can maintain momentum across different types of work, you'll find this structure engaging and rewarding. As a Newspack Technical Account Manager, You Will: • Manage publisher migrations from alignment through launch, owning timelines and coordinating a variety of stakeholders across technical and business requirements. You’ll proactively navigate obstacles, make strategic decisions about scope and priorities, and ensure successful outcomes even when facing unexpected challenges. Your project management will strike a balance between thoroughness and momentum, keeping complex initiatives moving forward while maintaining quality and meeting deadlines. • Develop close relationships with news publishers by understanding their business goals, operational needs, and technical challenges. You’ll troubleshoot technical and editor-facing issues as they arise, help publishers leverage and optimize Newspack' Job description: Remote