Opportunity overview
What you should know
We checked this opportunity from Scale Army. It is listed as Egypt, Argentina, Ethiopia, South Africa and Nigeria.
The work location is Remote — Egypt, Argentina, Ethiopia, South Africa and Nigeria. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
You will handle billing, account, and bug-related inquiries, manage player reviews across the Apple App Store and Google Play Store, assist with QA smoke testing, and collaborate with QA and development teams to resolve customer-reported issues. This role is ideal for someone who is detail-oriented, tech-savvy, comfortable troubleshooting digital products, and interested in working within the gaming industry. Fully Remote (Work from Home) | Tuesday–Saturday, 10 AM–7 PM PST with a 1-hour lunch break
Responsibilities
- Provide prompt and professional email support to players through Zendesk.
- Respond to billing, account, bug, and other customer inquiries while maintaining a positive player experience.
- Troubleshoot customer concerns and provide accurate information based on available support resources.
- Maintain timely response times and contribute to strong customer satisfaction.
- Identify potential technical issues and bugs reported by players.
- Document and report technical issues through Jira or similar task management platforms.
- Collaborate with the QA team to provide relevant information and support issue resolution.
- Familiarize yourself with game mechanics and features to conduct QA smoke tests and identify potential issues.
- Track reported issues and provide appropriate follow-up when necessary.
- Monitor player reviews across the Apple App Store and Google Play Store.
- Respond professionally and constructively to player feedback and concerns.
- Identify recurring themes or issues within app store reviews and communicate relevant findings internally.
Qualifications and requirements
- 2+ years of experience in customer support, preferably within gaming, technology, software, or another online product environment.
- Experience providing ticket-based customer support using Zendesk or a similar CRM platform.
- Experience managing FAQs, customer support documentation, or knowledge base content.
- Experience with Apple App Store and Google Play Store review management is highly advantageous.
- Previous experience supporting gaming products is preferred.
- Has strong written communication skills and can provide clear, professional, and helpful responses to customer inquiries.
- Is proficient with Zendesk or similar customer support platforms and can effectively manage tickets, customer inquiries, FAQs, and support workflows.
- Is comfortable using Jira or similar task management tools to accurately document, escalate, and track technical issues.
- Can use Slack or similar collaboration platforms to communicate customer concerns and coordinate effectively with internal teams.
- Can quickly learn game mechanics, features, and digital environments to troubleshoot player issues and assist with QA smoke testing.
- Has experience or familiarity with supporting online products, software, mobile applications, or similar digital experiences.
- Can effectively manage player reviews and feedback across platforms such as the Apple App Store and Google Play Store.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Egypt, Argentina, Ethiopia, South Africa and Nigeria as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Scale Army
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — Egypt, Argentina, Ethiopia, South Africa and Nigeria
- Who can apply
- Egypt, Argentina, Ethiopia, South Africa and Nigeria · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.