Vehicle Operations Logistics Specialist II - Non-Driver (Non-Auction)

Job description

About this role

The Vehicle Operations Logistics Specialists will facilitate and manage the process of transportation of customer vehicles within an assigned region. The role covers order entry and correction, carrier dispatch and follow-up, fee and charge processing, hold and delay monitoring, and vendor performance management across multiple locations, working closely with the commercial team and client-facing agents.

Responsibilities

• Demonstrate proficiency in making real time phone calls through the recorded line to verify vehicle status with pickup sites
• Monitoring and correcting master data files for location errors
• Manage email boxes for multiple locations and collaborate on regional emails
• Process Fees and post assessorial charges to record
• Entry of all manual orders and processing of other AS400 system orders
• Investigating kickback of VINs by carriers to get units re-dispatched
• Manage escalated Client Success VINs with peers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action AutoIMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Build relationship with Manheim Auction commercial team and management
• Measuring performance – understanding analytics for clients and vendors

Qualifications and requirements

• 1-3 years administrative experience (in automotive industry preferred)
• Working knowledge of computer usage including Microsoft Excel, Outlook, and Word
• Ability to work independently in a matrix environment to execute and deliver results
• Excellent customer service and multi-tasking skills
• High attention to detail including precise data entry
• Excellent written and verbal communication skills
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• High School Diploma or equivalent
• Valid Driver’s License and the ability to pass a background check and drug test required.
• Some college education
• 1+ years’ experience in transportation field or automotive auction house
• 1+ years’ experience in sales or call center