Complaints Administrator Intern

Programme description

About this opportunity

Takealot, South Africa's leading online retailer, is looking for a talented Complaints Administrator Intern to join our team. This is an 18-month contract. At the Takealot Group, our Internship Programme will help you build both technical and soft-skills to launch your career, learning from the best in the business. The Internship program will prepare you for a career in a large-scale and fast-paced environment.

Responsibilities

• - To assist the complaints administrative process and resolution thereof.
• - Understand the different departments’ policies and procedures, in order to facilitate investigations and communicate effectively within the expected timelines.
• - Understand the delivery process end to end to investigate and resolve logistic escalations, in order to provide and action resolution feedback where applicable to our clients.
• - Liaise with the Takealot Fulfilment branches, DC’s, Supply Chain and team leads from respective teams where necessary to drive resolution.
• - Liaising with customer service to obtain further information to facilitate investigation resolution.
• - Building and maintaining sustainable business relationships amongst stakeholders.
• - General organizing and administrative support as required.
• - Performs other related duties, in accordance with operational business requirements.

Qualifications and requirements

• - No prior work experience required — this is an entry-level internship
• - Computer Literacy: Be able to utilise computers and digital platforms.
• - Software proficiency in MS Office Suite (Word, Excel, PowerPoint).
• - Good written, verbal, and visual communication skills.
• - Good time management and organisational skills.
• - Capability to collect, interpret, and present data.
• - Excellent problem-solving skills and logical thinker.