Opportunity overview
What you should know
We checked this opportunity from NTT DATA. It is listed as Canada.
The work location is Canada. Employer-stated compensation: $41k-$64k.
Job description
About this role
We are currently seeking a Clinical Service Desk Associate (Remote) to join our team! This position is fully remote and can be based anywhere in Canada.
Responsibilities
- - This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls. This is a call center environment in which we support our customers 24x7x365
- - All candidates will have to be shift flexible. Shift work is required including nights, weekends, and/or holidays. Account specific training is conducted during day shift hours, regardless of assigned shift.
- - Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson and Meditech. Incidents may include, but are not limited to workflow issues, application errors, user access, and functionality
- - Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely manner
Qualifications and requirements
- - Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e., 2 years of work experience and 2 years of technical education)
- - Minimum of 1 year of technical troubleshooting experience
- - High school diploma or equivalent required
- - Experience in a call center environment
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Canada as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Employer source confirmed
- Employer or source
- NTT DATA
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Canada
- Who can apply
- Canada · Confirmed by source
- Pay
- $41k-$64k
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.