Opportunity overview
What you should know
We checked this opportunity from Aramex. It is listed as South Africa.
The work location is On-site — Cape Town, South Africa. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
The Contact Center Executive at Aramex will be responsible for delivering exceptional customer service by managing customer inquiries, resolving issues, and providing information about products or services. This role plays a critical part in ensuring customer satisfaction and loyalty through efficient communication and problem-solving.
Responsibilities
- - Provide personalized customer service by responding to the needs of each customer
- - Log shipment collection requests.
- - Track customers’ shipments to answer customer’s inquiries for updates on products as Express, Domestic, Shop & Ship and personalized
- - Handle and resolve customers’ complaints and root certain issues and inquiries which are not under the contact center scope of responsibility to the concerned departments/CMTs.
- - Provides products and service information to customers as needed.
Qualifications and requirements
- - Bachelor’s degree or equivalent experience in customer service or a related field.
- - 1-2 Years Experience in customer service or call center role.
- - Proficient with contact center systems (CRM tools, ticketing systems, etc.) and basic office software (MS Office). Flexible with all shifts
- - Previous experience handling customers’ inquiry via phone, email or live chat is preferred.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Established platform confirmed
- Employer or source
- Aramex
- Source checked
- September 8, 2026
- Application destination
- Verified external source
- Work setup and location
- Location-based · On-site — Cape Town, South Africa
- Who can apply
- South Africa · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.