Opportunity overview
What you should know
We checked this opportunity from Hire Hangar. It is listed as South Africa.
The work location is Cape Town. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
Join Hire Hangar and work with fast-growing global companies while building a long-term career. In this role, you'll be the guest's point of contact during your assigned hours for a portfolio of 108+ short-term vacation rental cabins in the Smoky Mountains. We provide guests with round-the-clock, 24-hour support, and this role covers the hours our local, on-site team is off — primarily evenings. It's a weekend-driven business that runs 365 days a year. Your ability to stay calm under pressure, solve problems independently, and coordinate with local vendors will be essential to keeping guests happy and the daytime team set up for a smooth handoff.
Responsibilities
- Monitor and respond to guest messages across text, email, and platform messaging (Airbnb, VRBO, or similar) during assigned hours
- Answer guest calls and resolve common questions using a detailed property knowledge base — cabin-specific details, check-in procedures, amenity instructions, local info
- Coordinate after-hours maintenance: identify the issue, contact the right local vendor, and keep the guest updated until it's resolved
- Escalate to the owner or daytime team when needed, with a clear summary and steps already taken
- Log all interactions and maintenance requests for a clean handoff to the daytime team
Qualifications and requirements
- Prior guest communications, customer service, or hospitality experience
- Excellent written and spoken English — guest interactions directly affect reviews and rebooking
- Genuinely reliable during assigned hours — real availability, not approximate
- Calm, proactive problem-solver under pressure — handling an upset guest at 11pm is part of the job
- Comfortable working from a knowledge base without constant escalation
- Bonus: prior short-term rental/Airbnb/VRBO experience, familiarity with Guesty, Hostaway, or similar PMS, or listing optimization experience
- Schedule 40 hours/week, weekend coverage non-negotiable. Covers the three days/week the current local team member is off, primarily evening hours Eastern. Two consecutive days off per week, scheduled.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists South Africa as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Hire Hangar
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Cape Town
- Who can apply
- South Africa · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.