Bilingual Credit Repair Consultant Virtual Assistant

Job description

About this role

This established and fully bonded credit repair company is seeking a Credit Repair Consultant Virtual Assistant to support client consultations, lead follow-up, onboarding, and customer support activities. This role combines warm lead follow-up, client communication, administrative support, and sales support responsibilities. The VA will speak directly with clients by phone, chat, and virtual consultation, helping explain the credit repair process and guiding clients through onboarding and account management. This is a voice-heavy, fast-paced role best suited for candidates who are confident on the phone, organized, and comfortable working in a performance-driven environment.

Responsibilities

• ● Conduct phone and virtual consultations with prospective and active clients
• ● Review and discuss client credit reports at a high level
• ● Explain the credit repair process and available services clearly and professionally
• ● Communicate clearly with clients and help resolve questions or concerns
• ● Follow up with warm leads and nurture prospects through the sales process
• ● Assist with outbound lead follow-up activities
• ● Support the internal sales team with scheduling and communication
• Instagram, Facebook, and other assigned outreach methods
• ● Maintain accurate client records within the CRM
• ● Update account information and document interactions properly
• ● Assist with onboarding and account setup processes
• ● Support day-to-day administrative workflows related to client management
• ● Coordinate with internal sales and operations teams to support client success
• ● Follow established workflows and communication standards
• ● Maintain professionalism and confidentiality when handling client information

Qualifications and requirements

• ● Confident and comfortable speaking with clients on the phone daily
• ● Strong communication and interpersonal skills
• ● Positive, energetic, and professional attitude
• ● Organized and detail-oriented
• ● Comfortable balancing customer service and sales support responsibilities
• ● Able to multitask and work in a fast-paced environment
• ● Motivated by performance goals and client outcomes
• Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.
• Experience in phone sales, telemarketing, customer service, or virtual support roles
• ● Strong verbal and written English communication skills
• ● Comfortable with inbound and outbound phone communication
• ● Experience working inside CRM systems
• ● Ability to maintain organization and follow structured workflows
• ● Credit repair experience is a plus, but not required (training will be provided)
• ● Ability to maintain confidentiality and handle sensitive client information professionally
• ● RingCentral or similar VOIP systems
• ● CRM platforms (client-specific CRM; training provided)