Administrative & Chamber Operations Virtual Assistant

Job description

About this role

The primary focus of this position will be email management, CRM administration, digital file organization, and general business support. The VA will help keep recurring administrative responsibilities organized and moving while allowing the President to focus on leadership, member relationships, events, and broader Chamber initiatives. This position will begin at 10 hours per week with the potential to grow as additional workflows and responsibilities are delegated.

Responsibilities

• Monitor and organize designated email inboxes
• Draft and send routine responses using established guidelines
• Track messages requiring follow-up or Presidents attention
• Maintain organized administrative records
• Assist with recurring business support tasks and special projects
• Maintain accurate information within GrowthZone CRM
• Update member and contact records
• Enter and organize relevant communication and activity information
• Maintain accurate data and follow-up tasks
• Support recurring CRM administration
• Organize documents and resources within Google Drive
• Maintain logical folder structures and naming conventions
• Store information for easy future reference
• Assist with retrieving and organizing business records
• Maintain basic spreadsheets and administrative trackers
• Assist with administrative coordination surrounding Chamber activities and events
• Maintain schedules, task lists, and follow-up items
• Support event-related documentation and organization
• Assist the President with additional operational responsibilities as assigned
• Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

Qualifications and requirements

• Previous administrative or business support experience required
• CRM management experience preferred
• Email and inbox management experience required
• Google Drive and digital file organization experience required
• Strong written English communication
• Strong organizational and time-management skills
• Event coordination or event support experience is a plus, particularly experience supporting fundraising events
• Experience supporting a membership organization, association, nonprofit, or executive is a plus
• Highly organized and detail-oriented
• Strong written communication skills
• Comfortable managing email and CRM workflows
• Proactive with excellent follow-through
• Able to work independently after receiving direction
• Comfortable supporting a busy executive
• Adaptable as responsibilities expand
• GrowthZone CRM (training will be provided as needed)