E-Commerce Content & Catalog Virtual Assistant

Job description

About this role

The VA will be responsible for maintaining accurate and professional online product information, including product descriptions, specifications, pricing, inventory information, images, and other catalog data. The position also supports digital asset management, website maintenance, product spreadsheets, and coordination with internal departments. This is a detail-heavy e-commerce position requiring excellent data accuracy, strong Excel skills, and the ability to manage large amounts of product information consistently.

Responsibilities

• Create, edit, and maintain product descriptions and specifications
• Format and organize product information for websites and marketplace listings
• Retrieve, verify, and enter product information into company systems
• Update pricing, inventory status, promotional information, and other catalog data
• Edit and maintain customer product submission spreadsheets
• Follow up on missing product weights, dimensions, specifications, and other required information
• Proofread product content for accuracy and consistency
• Request and coordinate product photography and digital assets
• Work with the Graphics Department to obtain completed product images
• Upload and organize product images, videos, and supporting digital assets
• Ensure the correct assets are associated with corresponding products
• Monitor company and vendor websites for accurate product information
• Perform routine website and catalog audits
• Identify broken links, outdated information, missing content, and other issues
• Assist with maintaining an accurate, organized, and visually consistent online catalog
• Coordinate with Sales, Marketing, Product Management, and Graphics to gather required product information
• Maintain organized spreadsheets, files, and product records
• Assist with sales-related and departmental projects
• Provide additional administrative support as assigned

Qualifications and requirements

• Previous e-commerce, product catalog, product data, sales support, or related experience strongly preferred
• Strong Microsoft Excel skills required
• Experience with Acumatica is preferred but not required
• Experience working with customer portals, particularly for managing and updating product or content information, preferred
• Experience entering and maintaining detailed product information preferred
• Strong written English and proofreading ability required
• Excellent data-entry accuracy and attention to detail
• Experience with e-commerce platforms or catalog management systems preferred
• Manufacturing, wholesale, retail, lighting, or consumer product experience is a plus
• Digital asset or product image management experience preferred
• Ability to quickly learn and navigate new software, systems, and customer portals
• Strong organizational and time-management skills with the ability to handle multiple tasks efficiently
• Acumatica – Experience Preferred, but not required; candidates with similar system experience may be considered