Opportunity overview
What you should know
We checked this opportunity from Pavago. It is listed as Mexico.
The work location is Remote. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
At Pavago, one of our clients is hiring a Customer Sales Representative (CSR) to handle high-volume inbound calls and convert customer inquiries into booked plumbing services and memberships. This is a sales-focused customer service role. You’ll build trust quickly, understand the customer’s needs, overcome objections, schedule the right service, and confidently close the call. If you’re persuasive on the phone, comfortable with performance targets, and experienced in inbound sales or call-center environments, this could be a strong fit.
Responsibilities
- Handle high-volume inbound customer calls
- Convert inquiries into booked plumbing appointments
- Target an 85%+ call-to-booking conversion rate
- Ask the right questions, understand customer needs, and recommend appropriate services
- Handle objections while maintaining a professional, customer-first experience
- Identify relevant upsell opportunities during customer conversations
- Promote and sell the Pipeline Club membership
- Target a 10%+ membership close rate
- Work toward 35+ memberships within your first 90 days
- Schedule service appointments accurately and efficiently
- Document calls, customer information, and outcomes in the CRM
- Follow established scripts, workflows, and call processes
- Maintain accurate records and follow-up information
- Experience with ServiceTitan is highly preferred
- Handle escalations calmly and professionally
- Communicate clearly and confidently with customers
- Balance sales goals with excellent service
- Maintain strong call quality and customer satisfaction
Qualifications and requirements
- Proven experience in inbound sales, call-center sales, or customer service with sales/conversion targets
- Strong phone-based closing and conversion skills
- Excellent objection-handling and rapport-building ability
- Clear, professional spoken English
- Experience using CRM and call-management systems
- Comfortable working in a fast-paced, high-volume call environment
- Results-driven and comfortable being measured against clear KPIs
- Availability for U.S. hours, including evenings and weekends
- Plumbing, HVAC, or home-services experience
- Membership or subscription sales experience
- Experience upselling services over the phone
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Mexico as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
Career Studio · Early access
Want help preparing your application?
Use this job to tailor your CV and prepare a focused cover letter based on the employer’s requirements.
- Job-specific CV guidance
- Focused cover-letter draft
- You review, edit and submit it yourself
How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Pavago
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote
- Who can apply
- Mexico · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.