Customer Success Engineer, VIP

Job description

About this role

You will own the full strategic and commercial lifecycle of this partnership, from multi-year joint business planning to day-to-day execution. As the primary relationship owner across all levels of the partner organization, you’ll build trusted connections from C-suite executives to individual contributors. Internally, you will act as the champion, orchestrator, and accountable owner—aligning engineering, product, marketing, legal, and finance behind a shared partner growth agenda, and securing the investment and resources needed to execute against it. You will also maintain a clear view of the broader global payments and ecommerce landscape, using that intelligence to identify capability gaps, surface new opportunities, and continuously strengthen the strategic rationale for the partnership.

Responsibilities

• - Partnership Ownership & Revenue Growth
• - Own and grow a $100M ARR strategic partnership, delivering a minimum of 30% year-over-year growth through disciplined pipeline development, commercial expansion, and joint go-to-market execution.
• - Develop, maintain, and execute a rolling multi-year strategic partnership plan that aligns WooCommerce's roadmap and capabilities with the partner's commercial objectives and market position.
• - Identify, scope, and close expansion opportunities—including new geographies, product lines, merchant segments, and revenue-share structures—that unlock mutual value.
• - Define and track the commercial KPIs, milestones, and leading indicators that reflect the health and trajectory of the partnership.

Qualifications and requirements

• - 10+ years of experience in strategic partnerships, global account management, or commercial leadership within the payments industry, ideally spanning merchant services, acquiring, or payment service providers.
• - Demonstrated track record of growing strategic partnerships at significant scale ($50M+ ARR), consistently delivering against aggressive revenue growth targets.
• - Deep knowledge of payment economics, including interchange structures, bank transfer costs, payment network rules, and the pricing and cost dynamics that drive partner and merchant outcomes.
• - Strong technical fluency in payment capabilities: able to assess integration feasibility, translate technical concepts into commercial terms, and engage credibly with product and engineering counterparts.
• - Exceptional executive presence and written and verbal communication skills, with a proven ability to build trust and influence at the C-suite level, both with partners and internally.