Opportunity overview
What you should know
We checked this opportunity from Alpaca. It is listed as Turkey.
The work location is Remote — Europe, the Middle East and Africa; Turkey. Employer-stated compensation: Salary not included in the job posting.
Job description
About this role
As a Customer Success Manager at Alpaca, you are the front line in our pursuit of enabling financial markets access for everyone on the planet. You’ll work with our partners (customers) from contract signature through renewal, ensuring they have a positive experience leading to successful outcomes. Reporting to the Director, Success, this role supports Alpaca’s B2B offerings, helping customers launch US securities and crypto trading apps worldwide.
Responsibilities
- Act as primary contact for B2B/enterprise customers, accountable for driving healthy and constant relationships with key contacts throughout the customer lifecycle - from app launch to renewal
- Ensure customer satisfaction, retention, and success
- Manage escalations, internally and externally, with a focus on customer empathy
- Maintain regular contact with customers to understand their business priorities, monitor their progress toward achieving key results, and continually identify and mitigate risks (relationship, commercial, etc.)
- Work with partners to accurately forecast growth and to identify and monitor progress towards shared goals
- Drive adoption of Alpaca features (new and existing) among our Live Partners
- Identify and disseminate best practices and pitfalls
- Represent the partner internally to ensure Alpaca across multiple groups (marketing, product, operations, etc.)
- Maintain positive relationships, internally and externally, to drive overall success and overcome obstacles
Qualifications and requirements
- 4-6 years of experience in a customer success role, managing customer relationships
- Comfortable working EMEA hours (GST/GMT/ET) in a remote setup
- Understanding of and experience with key technology concepts, such as SaaS and APIs
- FinTech experience, especially with broker-dealer business
- Exposure to, or employment with, large and small companies
- A dedicated interest in Alpaca's mission, to enable financial services access to everyone on the planet
- Ability to work remotely and independently, and to self-manage time and obligations
- Flexibility to jump in where/when needed to help drive Alpaca's growth
- Ability to manage customer relationships across various-sized companies
- Team player that thrives on ownership, transparency, and being relentlessly partner-first
- Startup mindset for a fast-paced, high-growth environment
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Turkey as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Alpaca
- Source checked
- September 7, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — Europe, the Middle East and Africa; Turkey
- Who can apply
- Turkey · Confirmed by source
- Pay
- Not stated by employer
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.