Customer Support Representative

Job description

About this role

Wing Assistant is building the next generation of AI-enabled workforce solutions for growing businesses. You are the first person customers hear from when they need help. They message by email, chat, or phone, and you make sure they get a fast, helpful answer. Most questions you answer yourself; the ones that need a specialist you pass along with the full context.

Responsibilities

• - Answer customer messages by email, chat, and phone, quickly and kindly.
• - Solve common questions yourself: billing, account status, how things work, document requests.
• - For bigger issues, pass them to the right team with clear notes so the customer never has to repeat themselves.
• - Handle urgent problems fast: know who to alert and keep the customer updated until it is fixed.
• - Always tell the customer what happens next and when.

Qualifications and requirements

• - Excellent written English, clear, warm, and fast (most of this job is writing to customers).
• - 2+ years in customer support, customer service, virtual assistance, or BPO.
• - Comfortable working US hours, including some evenings and weekends.
• - Calm and clear when things get busy or stressful.
• - Organized, able to juggle many conversations without dropping any.