Opportunity overview
What you should know
We checked this opportunity from Mercury. It is listed as United States.
The work location is Remote within the United States. Employer-stated compensation: $43,300–$58,400 USD annually.
Job description
About this role
Mercury is building a complete finance stack for startups. Since we launched Mercury in 2019, our customer base has grown to over 300,000 startups and small businesses from all around the world. This turns out to be a pretty wild endeavor, so we’re looking to bring someone smart onto our Customer Support team to help us out.
Responsibilities
- - Answer user questions over chat, email, and phone
- - Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more
- - Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions
- - Identify the systemic flaws that lead to user problems
Qualifications and requirements
- - Have 2+ years of experience in a Customer Experience / Customer Support role
- - Consistently exercise empathy
- - Always seek to answer the question behind the question
- - Understand how to translate complex terminology into clear, human user communication
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists United States as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Mercury
- Source checked
- September 8, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote within the United States
- Who can apply
- United States · Confirmed by source
- Pay
- $43,300–$58,400 USD annually
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.