Executive Assistant – IT & Client Support

Job description

About this role

We are looking for a highly proactive, organized Executive Assistant to support the Head of IT/Technical Support at a growing company. This is not a traditional administrative role. The successful candidate will take ownership of a busy workload, keep projects moving, stay ahead of deadlines, and ensure clients and internal teams receive timely communication. The Head of IT currently has a significant backlog of projects, tasks, and client issues. Your role will be to bring structure and accountability to that workload, allowing them to focus on higher-level technical work. If you need to be told what to do every step of the way, this role is…

Responsibilities

• Executive & Calendar Management
• Manage and organize the Head of IT's calendar.
• Schedule meetings, appointments, and follow-ups.
• Protect time for high-priority technical work.
• Identify scheduling conflicts and proactively resolve them.

Qualifications and requirements

• The ideal candidate is:
• Extremely proactive — you don't wait for instructions.
• Highly organized and naturally good at keeping track of multiple moving pieces.
• Comfortable managing a busy caseload and competing priorities.
• Confident communicating with clients professionally.
• A South Africa-based Executive Assistant will support an IT leader with calendar management, task systems, CRM administration and client follow-up. The role starts at 20 hours weekly while clearing a backlog and later reduces to about 10. Job description: We are looking for a highly proactive, organized Executive Assistant to support the Head of IT/Technical Support at a growing company. This is not a traditional administrative role. The successful candidate will take ownership of a busy workload, keep projects moving, stay ahead of deadlines, and ensure clients and internal teams receive timely communication. The Head of IT currently has a significant backlog of projects, tasks, and client issues. Your role will be to bring structure and accountability to that workload, allowing them to focus on higher-level technical work. If you need to be told what to do every step of the way, this role is not for you. We are looking for someone who sees what needs to be done, takes action, follows up, and keeps things moving without constant supervision. Key Responsibilities Executive & Calendar Management Manage and organize the Head of IT's calendar. Schedule meetings, appointments, and follow-ups. Protect time for high-priority technical work. Identify scheduling conflicts and proactively resolve them. Ensure important meetings, deadlines, and commitments don't fall through the cracks. Project & Task Management Maintain visibility over the Head of IT's active workload and projects. Track outstanding tasks, deadlines, and deliverables. Follow up proactively on items that are overdue or stalled. Help prioritize competing demands and keep projects moving forward. Maintain organized task lists and project records. Identify bottlenecks before they become problems. Clie