Implementation Consultant, HR | Latin America

Job description

About this role

As an Associate Solutions Architect for GitLab's SMB EMEA Sales team, you'll be a trusted advisor to GitLab prospects and customers, helping them understand how GitLab's DevSecOps platform addresses both technical requirements and business objectives across the entire software development lifecycle. You'll guide organizations through their digital transformation journeys, from planning through monitoring, using your technical expertise, understanding of cloud and modern software development practices, and strong customer empathy. Reporting to a regional Solutions Architect manager and partnering closely with Account Executives and cross-functional teams, you'll own technical evaluations (including proof of value initiatives and workshops), shape solution architectures, and serve as the voice of the customer back to Product Management. You'll focus on driving successful platform adoption, influencing revenue growth through solution selling, and building long-term, trust-based relationships that showcase GitLab's differentiated position in an AI-driven DevSecOps landscape.

Responsibilities

• - You help drive value and change with software development for one of the fastest-growing platforms. By applying solution selling and architecture experience from planning to monitoring, you also support and enable the successful adoption of the GitLab platform by our SMB EMEA Customers. You work collaboratively with Sales, Customer Success, Engineering, Product Management, and Marketing organizations to realize customer value. Key milestones include:
• - In the first 30 days, successful completion of the Solutions Architect Onboarding plan.
• - Within two months, collaborate closely with your peers to gain comprehensive knowledge of the GitLab platform, DevOps practices, and associated technologies and learn through shadowing our value selling approach.
• - Within three months you start to engage with customers, both onsite and remote, in a technical consultancy and advisor role during the pre-sales process while providing technical assistance and solution guidance.
• - In partnership with the sales team, you formulate and execute a sales strategy to exceed revenue targets through the adoption of GitLab.

Qualifications and requirements

• - 1-2+ years of experience engaging with customers in pre-sales, consulting, or similar roles, guiding them through solution design and evaluation.
• - Experience or an eagerness to understand the end-to-end software development lifecycle, including modern DevSecOps practices and continuous integration and continuous deployment workflows.
• - Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
• - Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
• - Clear technical communication and presentation skills, with the ability t