Inside Sales Representative

Job description

About this role

We are looking for a bilingual, sales-driven Inside Sales Representative to help prospective students enroll in career training programs. This is a high-converting inbound sales role , not a customer support position. Most prospective students have already expressed interest in one of our programs—they simply need someone who can answer their questions, handle objections, and confidently guide them through the enrollment process. You'll be responsible for managing inbound inquiries, following up with warm leads, closing enrollments, and maintaining an organized sales pipeline. Success in this role comes from building trust quickly, creating urgency, and consistently converting inquiries into enrolled students.

Responsibilities

• - Answer inbound calls from prospective students in both English and Spanish.
• - Follow up promptly with warm leads generated through website inquiries and referrals.
• - Understand each student's goals and recommend the most appropriate training program.
• - Explain program details, schedules, start dates, tuition, funding options, and enrollment requirements.
• - Handle objections confidently and guide prospective students toward enrollment.
• - Close enrollments during the initial call whenever possible.
• - Maintain consistent follow-up through phone, email, and text until each lead reaches a final decision.
• - Keep an organized pipeline and ensure no qualified lead is overlooked.
• - Respond to inquiries quickly and maintain a strong sense of urgency.
• - Record all customer interactions accurately within the CRM.
• - Maintain up-to-date lead records and enrollment status.
• - Coordinate with internal teams to ensure a smooth onboarding experience for new students.
• - You're confident selling over the phone.
• - You know how to build rapport quickly and close conversations professionally.
• - You enjoy helping people make important life decisions.
• - You follow up consistently and never let warm leads go cold.
• - You work independently and stay organized without constant supervision.
• - You're comfortable handling objections and asking for the commitment.

Qualifications and requirements

• - Fluent English and Spanish (spoken and written).
• - 2+ years of experience in Inside Sales, Admissions, Enrollment, Telesales, or a similar phone-based sales role.
• - Proven experience closing sales over the phone.
• - Strong objection-handling and negotiation skills.
• - Excellent verbal communication and active listening skills.
• - Comfortable working toward sales and enrollment targets.
• - Experience using CRM systems to manage leads and customer interactions.
• - Reliable internet connection and a quiet home office.