Opportunity overview
What you should know
We checked this opportunity from Oyster. It is listed as Americas.
The work location is Remote — listed locations across the United States, Canada, Brazil, Colombia and Mexico. Employer-stated compensation: US $85K–$110K; Canada CA$100K–CA$125K; Brazil R$300K–R$400K.
Job description
About this role
✨ One platform, a whole world of opportunity The best jobs have always clustered in a handful of the world's wealthiest cities. But talent is everywhere. Oyster set out to close that gap - building a global employment platform that lets companies hire, pay, and care for brilliant people anywhere. We're proof that a high-performing culture doesn't need an office. Distributed across 60+ countries since 2020, we've built something the industry keeps noticing: • Ranked #10 of 250 on TIME and Statista's 2026 list of America's Top WorkTech Companies • Named one of America's Greatest Startup Workplaces 2026 by Newsweek • A G2 Spring 2026 Leader…
Responsibilities
- Team Leadership & Coaching
- Lead, mentor, and develop a team of 5 CSMs across West and East AMER.
- Build and maintain a strong operating rhythm (regular 1:1s, pipeline reviews, portfolio health checks, and team calibrations), that keeps routine deliverables on track while escalations are managed in parallel.
- Drive capacity planning and portfolio balancing across the team, using effort scoring (FTEs, call volume, email volume, country complexity) to ensure equitable and sustainable workloads.
- Own hiring for open roles, including backfills and new headcount, ensuring the team's sub-regional coverage matches the AMER customer base.
Qualifications and requirements
- Team Leadership & Coaching
- Lead, mentor, and develop a team of 5 CSMs across West and East AMER.
- Build and maintain a strong operating rhythm (regular 1:1s, pipeline reviews, portfolio health checks, and team calibrations), that keeps routine deliverables on track while escalations are managed in parallel.
- Drive capacity planning and portfolio balancing across the team, using effort scoring (FTEs, call volume, email volume, country complexity) to ensure equitable and sustainable workloads.
- Own hiring for open roles, including backfills and new headcount, ensuring the team's sub-regional coverage matches the AMER customer base.
- Customer success leadership role managing outcomes and relationships across the Americas.
The description, responsibilities and qualifications used for this page and its JobPosting data appear above. Use the application action in the Job snapshot to confirm any later changes before applying.
Why you may be eligible
The source lists Americas as the eligible location. Confirm that you meet any work-authorization, time-zone and experience requirements.
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How this listing was checked
- Source status
- Applicant-tracking source confirmed
- Employer or source
- Oyster
- Source checked
- September 9, 2026
- Application destination
- Employer or official applicant-tracking website
- Work setup and location
- Remote · Remote — listed locations across the United States, Canada, Brazil, Colombia and Mexico
- Who can apply
- Americas · Confirmed by source
- Pay
- US $85K–$110K; Canada CA$100K–CA$125K; Brazil R$300K–R$400K
- Deadline
- Not stated by employer
We check the source and visible requirements, but the employer controls changes and the final hiring decision. Confirm the latest requirements before applying.